Frequently Asked Questions

Welcome to the official FAQ page of HOUSE OF GOODLUCK.

Here you’ll find answers related to:

  • orders
  • delivery
  • sizing
  • handcrafted Kolhapuri footwear
  • payment methods
  • returns
  • product care
  • shipping
  • customer support

Our goal is to provide a smooth, transparent, and premium shopping experience for every customer.

PRODUCTS & CRAFTSMANSHIP

Are HOUSE OF GOODLUCK Kolhapuri chappals handmade?

Many HOUSE OF GOODLUCK products are inspired by traditional handcrafted Kolhapuri craftsmanship and detailed finishing techniques. Minor variations in texture and finishing may naturally occur and reflect authentic craftsmanship characteristics.

What materials are used in HOUSE OF GOODLUCK footwear?

HOUSE OF GOODLUCK products are designed using carefully selected materials focused on:

  • durability
  • comfort
  • premium appearance
  • long-lasting wear

Material details may vary by product style and collection.

Are HOUSE OF GOODLUCK products suitable for daily wear?

Yes. HOUSE OF GOODLUCK footwear is designed to balance:

  • comfort
  • durability
  • everyday styling
  • traditional craftsmanship aesthetics

Many customers use them for both daily wear and festive occasions.

Will leather texture or color vary slightly?

Natural material textures and handcrafted finishing may create slight variations in:

  • texture
  • color tone
  • grain patterns
  • stitching appearance

These are considered part of the authentic product character.

SIZING & FIT

How do I choose the correct size?

Customers are encouraged to:

  • review the size guide carefully
  • compare with existing footwear sizing
  • check product-specific recommendations

If you need assistance, HOUSE OF GOODLUCK support can help guide sizing selection.

Are the sizes true to fit?

Most HOUSE OF GOODLUCK products follow standard Indian sizing. However, fit may vary slightly depending on:

  • design
  • sole structure
  • foot shape
  • material flexibility

What if I order the wrong size?

Eligible products may qualify for size exchange subject to:

  • stock availability
  • exchange eligibility
  • product condition verification

Please review the Refund & Return Policy for detailed conditions.

SHIPPING & DELIVERY

How long does delivery take?

Estimated delivery timelines:

  • Maharashtra: 2–4 Business Days
  • Metro Cities: 3–6 Business Days
  • Other Regions: 4–8 Business Days

Delivery timelines may vary depending on courier operations and regional accessibility.

Does HOUSE OF GOODLUCK provide Cash on Delivery (COD)?

Yes. Cash on Delivery may be available on eligible orders and serviceable pin codes across India.

COD availability may vary depending on:

  • order value
  • location
  • delivery feasibility

How can I track my order?

Once your order is dispatched, tracking information is shared via:

  • SMS
  • Email
  • WhatsApp (where applicable)

Customers may also use the Track Order page available on the HOUSE OF GOODLUCK website.

Why has my order been delayed?

Delivery delays may occasionally occur due to:

  • weather conditions
  • logistics disruptions
  • regional restrictions
  • courier partner operational delays
  • high-order periods

HOUSE OF GOODLUCK continuously works to minimize delays wherever possible.

RETURNS & REFUNDS

Does HOUSE OF GOODLUCK accept returns?

Eligible return or exchange requests may be accepted for:

  • damaged items
  • wrong products
  • manufacturing defects
  • approved size exchanges

Please review the Refund & Return Policy for complete eligibility conditions.

How do refunds work?

Once approved returned products are received and inspected:

  • refund processing is initiated
  • payment reversal timelines depend on the payment provider or bank

Refund timing may vary based on payment method.

Are refunds available for COD orders?

Yes. COD refunds are generally processed through:

  • UPI
  • bank transfer

Customers may be asked to share payment details securely.

PAYMENTS & SECURITY

What payment methods are accepted?

HOUSE OF GOODLUCK may support:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery

Available methods may vary during checkout.

Is shopping on HOUSE OF GOODLUCK secure?

Yes. HOUSE OF GOODLUCK uses secure payment gateways and trusted ecommerce infrastructure to maintain safe transactions and customer data protection.

PRODUCT CARE

How should I care for my Kolhapuri footwear?

To maintain product longevity:

  • avoid excessive water exposure
  • store in a dry area
  • clean gently using soft cloth
  • avoid prolonged direct sunlight exposure
  • use suitable leather care products where applicable

Can handcrafted footwear soften over time?

Certain footwear materials may naturally adapt and become more comfortable with regular usage over time.

CUSTOMER SUPPORT

How can I contact HOUSE OF GOODLUCK support?

Customers may contact HOUSE OF GOODLUCK support for assistance related to:

  • orders
  • shipping
  • exchanges
  • payments
  • product questions

Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST

Email:
support@houseofgoodluck.in

WhatsApp Support:
Available during working hours.