Refund & Return Policy

At HOUSE OF GOODLUCK, customer satisfaction and product quality are extremely important to us.

Every product is carefully inspected before dispatch to ensure premium craftsmanship, finishing quality, and packaging standards.

Please read our return, exchange, and refund policy carefully before placing an order.

ELIGIBILITY FOR RETURNS

Returns or exchanges may be accepted only under the following conditions:

  • wrong product delivered
  • damaged product received
  • defective item received
  • size issue (eligible products only)
  • manufacturing defect

To be eligible for a return or exchange:

  • the request must be raised within 48 hours of delivery
  • the product must remain unused
  • original packaging must be available
  • tags and accessories must be intact
  • unboxing video must be available for damaged/wrong item claims

HOUSE OF GOODLUCK reserves the right to reject return requests that do not meet policy conditions.

NON-RETURNABLE CONDITIONS

Returns or exchanges may not be accepted for:

  • used products
  • damaged-after-use products
  • products without original packaging
  • customized products
  • products damaged due to improper handling
  • products returned after the eligible timeframe

Minor variations in:

  • leather texture
  • handcrafted finishing
  • natural color tones

are part of the handmade craftsmanship process and should not be considered defects.

SIZE EXCHANGE POLICY

HOUSE OF GOODLUCK may provide size exchange support for eligible products, subject to:

  • stock availability
  • exchange eligibility
  • condition verification

Customers are encouraged to review the size guide carefully before placing orders.

Exchange shipping charges may apply in certain cases.

RETURN REQUEST PROCESS

To initiate a return or exchange request:

  1. Contact HOUSE OF GOODLUCK support within 48 hours of delivery.
  2. Share:
    • order number
    • issue details
    • product photographs
    • unboxing video (if applicable)
  3. Our team will review the request.
  4. Approved requests will receive return instructions.

Unauthorized returns may not be accepted.

REFUND PROCESS

Once the returned product is received and inspected:

  • refund approval is processed
  • quality verification is completed
  • refund initiation is triggered

Refund timelines:

  • UPI / Wallets: 2–5 Business Days
  • Bank Transfers: 5–7 Business Days
  • Credit/Debit Cards: 5–10 Business Days

Actual refund timing may vary depending on the customer’s bank or payment provider.

CASH ON DELIVERY (COD) REFUNDS

For Cash on Delivery orders:

  • refunds are processed via bank transfer or UPI
  • customers may be asked to share payment details securely

HOUSE OF GOODLUCK does not provide cash refunds for COD orders.

CANCELLATION POLICY

Orders may be cancelled only before dispatch.

Once an order has been shipped:

  • cancellation requests may not be accepted
  • standard return policy conditions will apply

HOUSE OF GOODLUCK reserves the right to cancel suspicious or high-risk orders for security reasons.

DAMAGED OR INCORRECT PRODUCTS

If you receive:

  • damaged packaging
  • incorrect product
  • missing item
  • defective product

please contact HOUSE OF GOODLUCK support immediately with:

  • photographs
  • order details
  • unboxing video

This helps us resolve issues quickly with logistics partners.

QUALITY & HANDCRAFTED VARIATIONS

Many HOUSE OF GOODLUCK products are inspired by handcrafted craftsmanship traditions.

Slight differences in:

  • stitching
  • texture
  • grain patterns
  • finish tone

may naturally occur and are considered part of the authentic handcrafted process.

REFUND REJECTION CONDITIONS

Refunds or exchanges may be denied if:

  • product shows signs of usage
  • product is damaged after delivery
  • tags are removed
  • packaging is missing
  • claim information is incomplete
  • request is raised beyond eligible timeframe

CUSTOMER SUPPORT

For return or refund assistance, customers may contact HOUSE OF GOODLUCK support.

Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST

Email:
support@houseofgoodluck.in

WhatsApp Support:
Available during working hours.

OUR COMMITMENT

HOUSE OF GOODLUCK is committed to:

  • premium quality
  • transparent policies
  • customer satisfaction
  • secure shopping experience
  • trusted support

We value every customer and continuously work to improve the shopping experience.