Shipping Policy
At HOUSE OF GOODLUCK, we are committed to delivering every order with care, reliability, and premium service.
Each pair of Kolhapuri footwear is carefully prepared, quality-checked, and packed before dispatch to ensure it reaches you safely and in excellent condition.
Our goal is to provide a smooth and trustworthy shopping experience from checkout to delivery.
ORDER PROCESSING
All orders placed on HOUSE OF GOODLUCK are processed within 24 to 48 working hours.
Once your order is confirmed:
- product quality inspection is completed
- packaging verification is completed
- dispatch preparation is initiated
- shipping labels and tracking are generated
Orders placed during:
- festivals
- public holidays
- sale periods
- high-demand launches
may require slightly additional processing time.
SHIPPING TIMELINE
Estimated delivery timelines:
| Location | Estimated Delivery |
|---|---|
| Maharashtra | 2–4 Business Days |
| Metro Cities | 3–6 Business Days |
| Other Indian States | 4–8 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines may vary depending on:
- courier partner operations
- weather conditions
- regional accessibility
- public holidays
- unexpected logistics delays
HOUSE OF GOODLUCK continuously works with reliable logistics partners to ensure fast and secure delivery across India.
ORDER TRACKING
Once your order has been dispatched, you will receive:
- tracking details
- courier information
- shipment updates
via:
- SMS
- WhatsApp (where applicable)
Customers can track their shipment status using the tracking link shared after dispatch.
SHIPPING CHARGES
HOUSE OF GOODLUCK may offer:
- free shipping promotions
- prepaid order benefits
- limited-time delivery offers
Shipping charges, if applicable, will be clearly displayed during checkout before payment confirmation.
CASH ON DELIVERY (COD)
Cash on Delivery is available on eligible orders and serviceable pin codes across India.
HOUSE OF GOODLUCK reserves the right to:
- limit COD availability
- request prepaid confirmation
- cancel suspicious or unverifiable orders
to maintain a secure shopping experience.
DELIVERY ATTEMPTS
Courier partners generally attempt delivery multiple times.
Customers are requested to:
- provide accurate address information
- keep contact numbers reachable
- respond to courier communication promptly
Repeated failed delivery attempts may result in:
- shipment return
- cancellation
- additional shipping charges on re-dispatch
ADDRESS ACCURACY
Customers are responsible for providing:
- complete shipping address
- accurate landmark details
- valid mobile number
HOUSE OF GOODLUCK is not responsible for delays caused due to incorrect or incomplete address details submitted during checkout.
DAMAGED OR OPEN PACKAGE
If the package appears:
- damaged
- tampered
- opened
during delivery, customers are advised to:
- record an unboxing video
- take clear photographs
- contact HOUSE OF GOODLUCK support immediately
This helps us resolve issues faster with courier partners.
DELAYS IN DELIVERY
While HOUSE OF GOODLUCK strives to ensure timely delivery, certain situations may occasionally cause delays, including:
- weather disruptions
- transportation issues
- regional restrictions
- operational delays from logistics partners
We appreciate your patience and understanding in such situations.
INTERNATIONAL SHIPPING
Currently, HOUSE OF GOODLUCK primarily ships within India.
International shipping availability may be introduced in the future for selected regions.
CUSTOMER SUPPORT
For shipping-related assistance, customers may contact HOUSE OF GOODLUCK support.
Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST
Email:
support@houseofgoodluck.in
WhatsApp Support:
Available during working hours.
OUR COMMITMENT
HOUSE OF GOODLUCK is dedicated to delivering:
- premium craftsmanship
- reliable service
- secure packaging
- transparent communication
- customer-first experience
Every order represents our commitment to quality and trust.
